We at SeedUp, express our gratitude for giving us an opportunity to serve you. Please read this policy together with the SeedUp Terms & Conditions and SeedUp Guarantee carefully as it will give you important information and guidelines about your rights and obligations as our customer.
SeedUp constantly strives to provide the service to you as per the specifications and timelines.However if, due to any reason, SeedUp is unable to provide to you the service or product you purchased from SeedUp, then you shall be entitled to a refund, subject to the following:
The Refund request must come within a period of 60 days from the date of Purchase.
The Refund shall be only considered in the event there is a clear deficiency with the service or product purchased from SeedUp. If a customer has paid for a service and then requests for a refund because the customer has had a change of mind, the refund shall not be considered.
In such cases however, we shall give you the option of using the amount paid by you, for an alternative service from the bouquet of services being offered by SeedUpof the same value and the said amount will be off-set towards part or whole payment of the said alternative service. This request though, must come within 60 days of the Purchase.
If the request for a refund has been raised after the purchase/delivery of a service or product has been completed and the same has been intimated and indicated via email or through any form of communication stating that the work has been completed, then, such refund request shall be deemed invalid and shall not be considered.
Once the Refund request is approved, the same shall be processed and intimated to you via email. This refund process could take a minimum of 7 (seven) business days to process and shall be credited to your payment account (account from where it was earlier received). We shall handle the refund process with care to ensure earliest disbursal of refund.